Design and user experience
We create tight teams covering each digital skill set to work on a project and with clients from the start. This tight collaboration means that everyone understands the business goals, client needs and users as well as possible from the start. We've got a recipe for usability testing Drupal sites (that's a video of it in action) that means we can cost effectively and repeatedly test user interfaces throughout the build.
We have a permanent team of designers because we've found their close relationship with the development team is key. It's their creativity and insight injected into the project from the start that is so valuable.